Conversational recommender systems (CRSs) aim to proactively capture user preferences through natural language dialogue and recommend high-quality items. To achieve this, CRS gathers user preferences via a dialog module and builds user profiles through a recommendation module to generate appropriate recommendations. However, existing CRS faces challenges in capturing the deep semantics of user preferences and dialogue context. In particular, the efficient integration of external knowledge graph (KG) information into dialogue generation and recommendation remains a pressing issue. Traditional approaches typically combine KG information directly with dialogue content, which often struggles with complex semantic relationships, resulting in recommendations that may not align with user expectations. To address these challenges, we introduce STEP, a conversational recommender centered on pre-trained language models that combines curriculum-guided context-knowledge fusion with lightweight task-specific prompt tuning. At its heart, an F-Former progressively aligns the dialogue context with knowledge-graph entities through a three-stage curriculum, thus resolving fine-grained semantic mismatches. The fused representation is then injected into the frozen language model via two minimal yet adaptive prefix prompts: a conversation prefix that steers response generation toward user intent and a recommendation prefix that biases item ranking toward knowledge-consistent candidates. This dual-prompt scheme allows the model to share cross-task semantics while respecting the distinct objectives of dialogue and recommendation. Experimental results show that STEP outperforms mainstream methods in the precision of recommendation and dialogue quality in two public datasets.

Recently, knowledge-grounded conversations in the open domain gain great attention from researchers. Existing works on retrieval-based dialogue systems have paid tremendous efforts to utilize neural networks to build a matching model, where all of the context and knowledge contents are used to match the response candidate with various representation methods. Actually, different parts of the context and knowledge are differentially important for recognizing the proper response candidate, as many utterances are useless due to the topic shift. Those excessive useless information in the context and knowledge can influence the matching process and leads to inferior performance. To address this problem, we propose a multi-turn \textbf{R}esponse \textbf{S}election \textbf{M}odel that can \textbf{D}etect the relevant parts of the \textbf{C}ontext and \textbf{K}nowledge collection (\textbf{RSM-DCK}). Our model first uses the recent context as a query to pre-select relevant parts of the context and knowledge collection at the word-level and utterance-level semantics. Further, the response candidate interacts with the selected context and knowledge collection respectively. In the end, The fused representation of the context and response candidate is utilized to post-select the relevant parts of the knowledge collection more confidently for matching. We test our proposed model on two benchmark datasets. Evaluation results indicate that our model achieves better performance than the existing methods, and can effectively detect the relevant context and knowledge for response selection.

Although LLM-based conversational agents demonstrate strong fluency and coherence, they still produce undesirable behaviors (errors) that are challenging to prevent from reaching users during deployment. Recent research leverages large language models (LLMs) to detect errors and guide response-generation models toward improvement. However, current LLMs struggle to identify errors not explicitly specified in their instructions, such as those arising from updates to the response-generation model or shifts in user behavior. In this work, we introduce Automated Error Discovery, a framework for detecting and defining errors in conversational AI, and propose SEEED (Soft Clustering Extended Encoder-Based Error Detection), as an encoder-based approach to its implementation. We enhance the Soft Nearest Neighbor Loss by amplifying distance weighting for negative samples and introduce Label-Based Sample Ranking to select highly contrastive examples for better representation learning. SEEED outperforms adapted baselines -- including GPT-4o and Phi-4 -- across multiple error-annotated dialogue datasets, improving the accuracy for detecting unknown errors by up to 8 points and demonstrating strong generalization to unknown intent detection.

Goal-oriented proactive dialogue systems are designed to guide user conversations seamlessly towards specific objectives by planning a goal-oriented path. However, previous research has focused predominantly on optimizing these paths while neglecting the inconsistencies that may arise between generated responses and dialogue contexts, including user profiles, dialogue history, domain knowledge, and subgoals. To address this issue, we introduce a model-agnostic two-stage Consistency Reflection and Correction (CRC) framework. Specifically, in the consistency reflection stage, the model is prompted to reflect on the discrepancies between generated responses and dialogue contexts, identifying inconsistencies and suggesting possible corrections. In the consistency correction stage, the model generates responses that are more consistent with the dialogue context based on these reflection results. We conducted experiments on various model architectures with different parameter sizes, including encoder-decoder models (BART, T5) and decoder-only models (GPT-2, DialoGPT, Phi3, Mistral and LLaMA3), and the experimental results on three datasets demonstrate that our CRC framework significantly improves the consistency between generated responses and dialogue contexts.

Multimodal chatbots have become one of the major topics for dialogue systems in both research community and industry. Recently, researchers have shed light on the multimodality of responses as well as dialogue contexts. This work explores how a dialogue system can output responses in various modalities such as text and image. To this end, we first formulate a multimodal dialogue response retrieval task for retrieval-based systems as the combination of three subtasks. We then propose three integration methods based on a two-step approach and an end-to-end approach, and compare the merits and demerits of each method. Experimental results on two datasets demonstrate that the end-to-end approach achieves comparable performance without an intermediate step in the two-step approach. In addition, a parameter sharing strategy not only reduces the number of parameters but also boosts performance by transferring knowledge across the subtasks and the modalities.

Although existing fashionable generation methods on Incomplete Utterance Rewriting (IUR) can generate coherent utterances, they often result in the inclusion of irrelevant and redundant tokens in rewritten utterances due to their inability to focus on critical tokens in dialogue context. Furthermore, the limited size of the training datasets also contributes to the insufficient training of the IUR model. To address the first issue, we propose a multi-task learning framework EO-IUR (Editing Operation-guided Incomplete Utterance Rewriting) that introduces the editing operation labels generated by sequence labeling module to guide generation model to focus on critical tokens. Furthermore, we introduce a token-level heterogeneous graph to represent dialogues. To address the second issue, we propose a two-dimensional utterance augmentation strategy, namely editing operation-based incomplete utterance augmentation and LLM-based historical utterance augmentation. The experimental results on three datasets demonstrate that our EO-IUR outperforms previous state-of-the-art (SOTA) baselines in both open-domain and task-oriented dialogue. The code will be available at https://github.com/Dewset/EO-IUR.

Advancements in audio foundation models (FMs) have fueled interest in end-to-end (E2E) spoken dialogue systems, but different web interfaces for each system makes it challenging to compare and contrast them effectively. Motivated by this, we introduce an open-source, user-friendly toolkit designed to build unified web interfaces for various cascaded and E2E spoken dialogue systems. Our demo further provides users with the option to get on-the-fly automated evaluation metrics such as (1) latency, (2) ability to understand user input, (3) coherence, diversity, and relevance of system response, and (4) intelligibility and audio quality of system output. Using the evaluation metrics, we compare various cascaded and E2E spoken dialogue systems with a human-human conversation dataset as a proxy. Our analysis demonstrates that the toolkit allows researchers to effortlessly compare and contrast different technologies, providing valuable insights such as current E2E systems having poorer audio quality and less diverse responses. An example demo produced using our toolkit is publicly available here: https://huggingface.co/spaces/Siddhant/Voice_Assistant_Demo.

In NLG meta-evaluation, evaluation metrics are typically assessed based on their consistency with humans. However, we identify some limitations in traditional NLG meta-evaluation approaches, such as issues in handling human ratings and ambiguous selections of correlation measures, which undermine the effectiveness of meta-evaluation. In this work, we propose a dual-perspective NLG meta-evaluation framework that focuses on different evaluation capabilities, thereby providing better interpretability. In addition, we introduce a method of automatically constructing the corresponding benchmarks without requiring new human annotations. Furthermore, we conduct experiments with 16 representative LLMs as the evaluators based on our proposed framework, comprehensively analyzing their evaluation performance from different perspectives.